Effective Date: 31-05-2025
Welcome to Iolen. Your privacy is important to us. This Privacy Policy explains how Iolen (“Company”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your information when you visit our website iolen.com (the “Site”), use our services, or communicate with us.
If you have questions or concerns, please contact us at support@iolen.com.
1. Information We Collect
We collect personal and non-personal information in a variety of ways, including:
1.1 Information You Provide to Us
- Personal Identifiers: Name, email address, phone number, mailing address.
- Business Information: Company name, job title, industry.
- Account Information: Login credentials if you register for a portal or dashboard.
- Payment Information: Billing address, credit/debit card information (processed through secure third-party providers).
- Support Communication: Messages, feedback, and correspondence with our support team.
1.2 Information We Collect Automatically
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on the site, referring URLs, clickstream data.
- Cookies & Tracking: We use cookies and similar technologies to enhance user experience, analytics, and advertising.
You can control cookie preferences via your browser settings or through our cookie consent manager.
2. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain our services.
- To respond to inquiries and provide customer support.
- To personalize your experience on our Website.
- To process transactions and send billing-related information.
- To send service updates, marketing emails (with your consent), and promotional offers.
- To analyze usage and improve performance, security, and functionality.
- To comply with legal obligations and enforce our Terms.
3. Legal Bases for Processing (GDPR Compliance)
If you are located in the EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:
- Consent – Where you have given explicit consent.
- Contractual Necessity – To perform a contract or pre-contractual activities.
- Legal Obligation – To comply with applicable laws and regulations.
- Legitimate Interests – For purposes like fraud prevention, network security, and service improvement.
4. Sharing and Disclosure
We do not sell your personal information. However, we may share your data in the following scenarios:
4.1 With Service Providers
We use trusted third parties to help us operate and improve our services (e.g., hosting providers, payment processors, analytics services). These providers are contractually bound to protect your information.
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition.
4.3 Legal Requirements
We may disclose information if required to do so by law, or in response to valid requests by public authorities (e.g., court orders, government agencies).
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.
When we no longer need your data, we will delete or anonymize it.
6. Your Rights and Choices
If you are located in the EEA, UK, or California, you have specific rights:
6.1 GDPR Rights
- Right to Access – Know what data we hold about you.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data (“right to be forgotten”).
- Right to Restrict Processing – Limit how we use your data.
- Right to Data Portability – Receive your data in a machine-readable format.
- Right to Object – Object to how your data is processed in certain situations.
6.2 CCPA Rights (California Residents)
- Right to Know – What personal data we collect and why.
- Right to Delete – Request deletion of your data.
- Right to Opt-Out – Say no to the sale of personal data (we do not sell).
- Right to Non-Discrimination – You will not be treated differently for exercising your rights.
You may exercise your rights by contacting us at support@iolen.com.
7. Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
- SSL encryption for data transmission.
- Secure data centers and cloud providers.
- Regular security audits and monitoring.
- Access controls and user authentication.
Despite these efforts, no method of transmission over the Internet or electronic storage is 100% secure.
8. International Data Transfers
If you are accessing our Website from outside the country in which our servers are located, your information may be transferred internationally. We take appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data is protected in accordance with applicable laws.
9. Third-Party Links
Our Website may contain links to third-party websites or services not controlled by us. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before interacting with them.
10. Children’s Privacy
Our Website and Services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at support@iolen.com, and we will take steps to delete such data.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. When we do, we will update the “Effective Date” and may notify users via email or prominent notice on our Website.
We encourage you to review this policy periodically to stay informed about our data practices.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
Email: support@iolen.com
Website: https://iolen.com
13. Supervisory Authority Contact (for EU/EEA Residents)
If you are in the EU/EEA and have concerns about how we handle your personal data, you may lodge a complaint with your local data protection authority.
